Point Magnifier

Point Magnifier

Magnify Your Customer Service Improvement Efforts

Creating a customer service improvement that is needed by consumers, but wholly unexpected can make your company shine. It's often the little things that capture the most attention and set one business apart from another.

Imagine dinner at a romantic restaurant: soft music, candlelight, fine wine. You use a credit card to pay the bill and the waiter brings your receipt.
Can you see those important financial figures on the bottom? Are they large, clear and easy to read? Probably not.

Now what? Do you reach for the magnifying glass you carry routinely in your purse or pocket? Not likely.
Not unless you carry the new "LensCard" from Chase Manhattan Bank. With a magnifying glass built into the corner of the credit card, this innovation gives Chase customers the magnifying power they need exactly when and where they need it; in the restaurant, at the cash register, whenever those financial little numbers mean a lot. This customer service improvement makes Chase stand apart and is appreciated.

Key Learning Points

Make a customer service improvement to provide your customers what they need, exactly when and where they need it. Do it before anyone else and you've got a valuable service innovation.

Action Steps

Look carefully to find a customer service improvement to make. What would make things easier for your customers? How about these: a handy pen or pencil, a hard writing surface, the correct date or time of day, small change for a machine, a calculator, local map, a dictionary, a mobile telephone, telephone directory, soft, absorbent tissues, instant photograph or photocopy facilities, a non-leak plastic bag, notecards, envelope or postage stamps, packing tape, sturdy string, a twist-tie or rubber band, cutting knife, scissors or a screwdriver?

Whatever it is, provide it now. Making things easier for your customers will make business much better for you.

About the Author

Ron Kaufman is the world's leading educator and motivator for upgrading customer service and uplifting service culture. He is author of the bestselling UP Your Service! books and founder of UP Your Service! College. To enjoy more articles and tips about Customer Service Improvement - visit http://www.upyourservice.com.

 

Miracle Point EGM Eyeglass Magnifier Set of 3 $23.33 Eyeglass magnifier set with 5X magnifier (Set of 3) Assorted bases to accommodate most glasses Magnifier flips up when not in use Lightweight and multiadjustable. Assorted bases to accommodate most glasses. Magnifier flips up when not in use. Lightweight and multiadjustable. Satisfaction Ensured.

Jumbo Magnifier $2.59 Fun and Functional Science Toys! This Jumbo Magnifier is the perfect favor for your science class. A simple and educational favor, ready for instant fun! 9" long and 4 3/4" wide at widest point. Black plastic handle. We have the unique learning tools you need to teach the lessons your kids will enjoy. Let learning be fun with science toys from Century Novelty. Part of Favors, Toys, Gifts > Science Toys

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Magnifier $99.99 Enjoy a better view of your subject by enlarging the viewfinder image by approximately 2.3 times with the FDA-M1AM magnifier.

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Magnifier - Dome $40.99 The Dome magnifier is formed from lightweight, solid acrylic that provides distortion-free 4x magnification. Perfect for reading magazines, maps, contracts, and other reading material, the magnifying glass is self-focusing to provide superlative image clarity. This reading magnifier illuminates without batteries with an innovative optical engineering and precision lens. Glide this magnifier glass effortlessly across any surface for strain-free enlargement of fine print. Includes polishing pouch. Discover the ease of reading small print with the Dome magnifier glass! Type: Storage Accessories Color: Clear

MagEyes Magnifier Bifocal Lens $48.9 Power your vision with a MagEyes Magnifier-Bifocal LensMagnifier can be attached to the right or left sideMagnifier features holes at the back of the frame for an elastic cord